It is an online banking solution using the latest internet and security technologies to help take control of your finances. This solution is a secure, efficient and convenient banking tool at your fingertips. Ecobank uses Secure Access, an online security initiative designed to make your online banking even safer and give you peace of mind.

1. Click “Log-in to Internet Banking”
2. Select your country and click “Log-in to your account”
3. Enter your unique User ID
4. Enter your unique password and confirm your Secure Image and Message

1. Account Summary lets you to check your balance, monitor account activity and keep track of your spending.
2. To see a summary of your accounts, choose the tab “Accounts Summary”
3. Your account balances are shown in one and simple overview
4. You can view your account summary in another currency – just choose from the drop-down menu
5. To view your account balances in more detail, click on the account name

It’s easy to move money securely between your accounts within Ecobank in your country, or to other beneficiaries in your country or your region, or to make international transfers.

In-country transfers

1. To transfer money within your country, choose the tabs “Within Ecobank (in the country)” or “In the Country or region”
2. Unless you have previously created a template for the same type of transfer, select “Make New Payment”
3. Choose which account you’d like to take the funds from
4. Fill in the account details of the recipient carefully - Ecobank cannot be responsible for any errors you make
5. Enter the amount, currency and when you’d like the money to be transferred
6. Complete a few further details, including who should be responsible for Correspondence Charges
7. When you’ve checked all the details, click here to carry out the transaction
8. You’ll receive an automated unique password to use to confirm and complete the transaction

Regional Transfers

1. To transfer money in the region, choose the tab “In the Country or region”
2. Unless you have previously created a template for the same type of transfer, select Make New Payment
3. Choose which account you’d like to take the funds from
4. Fill in the account details of the recipient carefully – Ecobank cannot be responsible for any errors you make
5. Enter the amount, currency and when you’d like the money to be transferred
6. Complete a few further details, including who should be responsible for Correspondence Charges
7. When you’ve checked all the details, click here to carry out the transaction
8. You’ll receive an automated unique password to use to complete the transaction

International transfers

1. To transfer money internationally, choose the tab “International transfers”
2. Unless you have previously created a template for the same type of transfer, select Make New Payment
3. Choose which account you’d like to take the funds from
4. Fill in the account details of the recipient carefully – Ecobank cannot be responsible for any errors you make
5. Enter the amount, currency and when you’d like the money to be transferred
6. Complete a few further details, including who should be responsible for Correspondence Charges
7. When you’ve checked all the details, click here to carry out the transaction
8. You’ll receive an automated unique password to use to complete the transaction

A sua caixa de entrada mostra como poderá comunicar connosco, e inclui como personalizar as suas preferências de acordo com as suas necessidades.

Envie-nos uma mensagem

1. Para enviar e receber mensagens seguras. escolha o separador de mensagnes no meu "Meus Serviços";
2. Para nos enviar uma mensagem, escolha o assunto;
3. Escreva a sua mensagem, com o máximo de 2000 caracteres;
4. Quando acabar, carregue no botão enviar;
5. Ecobank irá responder em dois dias úteis.

Your mailbox shows you how to communicate with us and more, including how to customize your preferences to best suit your needs.

Send us a message

1. To send and receive secure messages, choose the Mailbox tab in My Services
2. To send us a message, select the subject
3. Start typing your message - a maximum of 2,000 characters
4. When you’re ready, click the send button
5. Ecobank will reply within two working days

Keep Ecobank informed of any changes to your personal details to ensure the bank have the most recent information on you.

Choose the tab “Customer Service”, then “Update Customer’s address” to access your profile

1. Enter your details and click “Continue”
2. Check that you’ve entered the correct details. If you’ve made a mistake, choose “Change Profile” to make any changes
3. Click “Confirm” to confirm your details

No, your login details will not change. You will be able to access your online banking using your existing username and password

The only browser requirement is that your browser must be HTMLS compatible. We also recomm updating your browser to the latest version available. These browsers will not be able to access the new version of online banking: Internet Explorer- Version 10 and below Firefox- Version 24 and below Chrome- version 30 and below Safari- version 6 and below

No. If you are already registered, you will still have online access. Please access Internet Banking (on your PC or via mobile device) and log on using your existing username and password. You will be prompted to answer your three (3) existing security questions for verification and also select a new secured image and message.

Yes, all of your account history is carried over to the new experience. We enhanced the overall look and feel of the account history page, as well as the searchingfiltering functionality, but your data hasn’t changed.

This is a 2-step verification and authentication mechanism an additional security deployed to safeguard online accounts and transactions

Access to the Ecobank Retail Internet Banking platform is FREE.

(Pleaseaccess our Internet Banking (on your PC or via mobile devices) and log in using your existing username and password.

An OTP is a tem-generated One-Time Password received via email or as an SMS to authenticate online transactions.

After logging on, you would be expected to change your password and choose an image with an inscription

No. You may conveniently choose one mode of receipt, either email or SMS, at a time.

For existing users, you only need to visit our website (www.ecobank.com). Click on “Login to internet banking” and select “Nigeria”. Thereafter login with your existing credentials. However, to experience the new enhanced online banking, you must be using a supportedd browser. For new users, you simply do the online self-registration by visiting our website (www.ecobank.com) or go to any of our branches to register.

A token is a means of generating one-time passwords (OTP) used to authenticate transactions. Tokens can either be soft token (tem generated OTP, usually sent via SMS or E-mail) or hardware token (physical devices obtainable in branches, which generates OTP). Customers automatically qualify for soft token and simply need to input the OTP received to authenticate your transaction.

Currently one can use USD, EUR, GBP currencies for all international transfers

Please self-reset your password using the attached pictorial views. (Please click to see procedure) Alternatively you may call, email or chat with us

You need to an account with us and request for the service during the account ing process. Alternatively you may call, email or chat with us for assistance if you already have an account.

No, the limits set on the Internet Banking Platform are fixed and cannot be changed

After successfully logging onto the Retail internet Banking platform -Click ‘My Service’ - Account number and subject of message -Type in details of stopping the standing order or am instruction -Click ‘S’

Immediately Internet Banking is real time.

Yes, Ecobank has a platform which enables corporate entities to perform transfers to multiple accounts and also make salary payments. To sign up, simply visit any of our branches

An email notification from ECOBANK with your username and password details would be sent, once you are set up. You may call, email or chat with us for assistance if you have not received any notification.

Please visit any of our branches with a valid national ID and place a request

Please visit any of our branches to activate your security questions and answers. Then for every internet banking transaction initiated, you will be required to provide an answer to a randomly selected question.

Please log onto our internet banking platform and follow the steps attached (Please click to see procedure) I want to make online payment and transfers i) If you are not enabled for online payment and transfers, please download a payment activation form after a successful log in onto the Retail Internet Banking platform, complete, scan and forward form to ecobankenquiriesecobank.com or off at the nearest Ecobank branch to be enabled. ii) Alternatively, visit any of our branches to complete a form and enabled.

Kindly visit www.ecobank.com click on “Log on Internet Banking” and select Country. You will be directed to the Internet Banking landing page. Once there, click on “New Customer? Please register here” and follow the online self-registration instructions.

Yes you may, as long as you have access to the internet.

No. Transfers between own accounts don’t require an OTP

i) Please s an email to ecobankenquiriesecobank.com to be activated on the new and improved Ecobank Retail Internet Banking service. ii) Alternatively, please engage us on live chat to be activated on the service. iii) If your account is domiciled in Nigeria, you may also, self-register on our address - https:rib.ecobank.comribnigeria

Yes, you can. The ‘S’ Western Union option is activated for countries that permit sing funds through Western Union.

Yes. You may do this yourself when you are activated on our Self-Service option. Alternatively, please call, email or chat with us for assistant.

Yes, you can.

No. By default, you are only enabled to transfer between your own ECOBANK accounts You are required to complete an account payment and transfer enablement form to activate outward transfers from your account.

Please call, email or chat with us for assistance.

No.

No. This service is currently not available on the platform.