Introduction
When you browse our website, we use cookies to ensure a seamless user experience across all the functions you access.
The contents of this page are meant to explain to you in clear terms what cookies mean and how we use them on our
site.
Cookies are necessary for our website to perform its functions normally. We use them in different contexts, as some
are meant to manage your session and ensure that you transition smoothly between pages when logged in with your
browser kept active while others are more persistent and linger on your device for a longer period.
We give you the option to opt out of cookies in order to let you control your privacy. However, we do recommend that
for a good user experience on our website.
What are Cookies.
Cookies are small text files placed on your computer, mobile device, or other web-enabled devices when you access our
websites or apps. They help us "remember" your actions or preferences over time and may hold data essential for the
functionality or performance of our websites. Ecobank uses cookies
downloaded to your computer to improve your experience.
There are several types of cookies:
- Session cookies expire at the end of your browser session and allow us to link your actions during that particular
browser session.
- Persistent cookies are stored on your device in between browser sessions, allowing us to remember your
preferences or actions across multiple sites.
- First-party cookies are set by the site you are visiting.
- Third-party cookies are set by a third-party site separate from the site you are visiting.
This page describes what information cookies gather, how we use it and why we sometimes need to store these cookies.
We will also share how you can prevent these cookies from being stored. Note however that disabling cookies and
preventing their storage may downgrade or 'break' certain elements of Ecobank’s functionality, possibly compromising
the seamless user experience we seek to offer you through the use of these cookies.
How We Use Cookies
We use cookies for a variety of reasons (which are detailed below). Unfortunately, in most cases, there are no
industry standard options for disabling cookies without completely disabling the functionality and features they add
to our site. It is advisable to keep all cookies enabled unless you are certain that you do not require them. This
precaution ensures that any services relying on cookies can function properly.
Turn Off or Opt-Out of Cookies
You can manually disable cookies on your computer and devices, or delete existing cookies. Disabling cookies (as
described in the guide on how to disable cookies in your browser) could potentially limit your browsing experience on
the Ecobank website, particularly with regard to essential features like logging in to your profile and navigating
webpages etc. Ecobank does not share cookie information with any other website nor do we sell this data to any third
party without your consent.
What We Use Cookies For
Our website uses cookies to enhance your user experience. If you create a profile with us, we will utilize cookies for
managing the signup process, general administration, and maintaining your browser session while you’re logged in.
Typically, these cookies are deleted upon logout. However, in some instances, cookies may continue to store your site
preferences even after you’ve logged out.
Cookies are used in the following ways on Ecobank website:
Cookie
|
Type
|
Purpose
|
Strictly Necessary Cookies
|
Core
|
These Cookies are essential for enabling fundamental Website features, such as ensuring secure logins. For
instance, when you use your Ecobank account to sign into a website, we securely store the time of your login and a
unique encrypted ID on your device as a Cookie. This Cookie enables you to navigate seamlessly across different
pages of the Website without needing to sign in repeatedly.
|
Technical performance
|
Among their various purposes, Ecobank employs these Cookies for identifying browsing challenges, enhancing
technical performance and usability, estimating server requirements, ensuring the accurate presentation of the
Website, and facilitating load balancing. These measures are crucial to maintain the continuous uptime and
functionality of our Websites.
|
Performance Cookies
|
Analytics
|
In efforts to enhance the functionality and optimize the performance of our websites and products, Ecobank
utilizes Cookies. These Cookies, which may include session recording and replay technology, collect usage and
performance data such as mouse movements, clicks, and other actions. For instance, we employ Cookies to track the
count of unique visitors to a website and to generate various statistics concerning the functioning of our
websites. This entails the use of Cookies both from Ecobank and from external analytics providers, who assist
Ecobank in comprehending user interactions and behaviors on Ecobank's Websites.
|
The type of cookies listed above collect the following personal data:
- Your Device Type
- IP Address
- Your Location History
- Browser History
More Information
We recommend leaving cookies enabled to ensure optimal functionality. If you have any questions, feel free to reach out to us via using the contact form on our contact page
How to Disable Cookies on Your Browser
Steps to disable cookies on Microsoft Edge, Google Chrome, Mozilla Firefox and Opera browsers are as follows;
Disable Cookies in Microsoft Edge
- Open Edge browser
- Click on the 3-dotted 'More' link to open its Settings
- Scroll down and click on View Advanced Settings
- Again, scroll down till you see the setting for Cookies
- When here, from the 3 options, select one
The available options are:
- Block all Cookies
- Block only third-party cookies
- Don't block cookies
To disable all cookies, make sure to select the ‘Block all cookies’ option, and restart Microsoft Edge.
Disable Cookies in Chrome
- To disable Cookies on Chrome, click the Tools button > Settings. Towards the end of this page, you will see the
Show Advanced Settings link
- Click on it. Under Priva
- Click on the Content Settings button. Here you can select the options you feel are best suited for you
- You can click on the images to see the larger versions
Disable Cookies in Firefox
- In Firefox, open Settings > Options > Privacy tab
- Under History, from the drop-down menu, select Use custom settings for history
- You can now select the Cookies options you want
Disable Cookies in Opera
- Open settings > Privacy & Security
- Under Cookies you will see the options to manage your Cookie settings and choose which kind of Cookies you wish to
allow or disallow on your computer
For queries or concerns regarding our Cookie Policy, please do not hesitate to get in touch with us using the contact form on our contact page