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Mobile Banking via USSD

The power to bank at your fingertips



 

GETTING STARTED

Current Customers on Ecobank Mobile APP

Transact seamlessly on *326#

  • • Dial *326# on any mobile phone (Smart or Feature phone)
  • • Use your existing 6-digit pin you use to transact on the Mobile APP
  • • If PIN is forgotten, use Ecobank Mobile APP to reset PIN
  • • Use *326* as an alternative to Ecobank Mobile APP anytime and anywhere, no internet connection required
 

Ecobank Consumer Customers Not on Ecobank Mobile App

Self-Register with a Debit/ATM Card

  • • Dial *326# on any mobile phone (Smart or Feature Phone)
  • • Go to menu option 3-Attach Mobile Number to account
  • • Follow prompts to complete the registration process
 

Non Ecobank Customers

Self-Register by opening an Xpress Account

  • • Dial *326# on any mobile phone (Smart or Feature Phone)
  • • Go to menu option 1 -Open Xpress account
  • • Follow prompts to complete the account opening and registration process

Deposit money in your Xpress Account and request for a debit card to enjoy the freedom of making payments in shop, online and withraw money from the ATM

 

FEATURES & BENEFITS

Airtime Top Up

Buy Tnm & Airtel Airtime for yourself and your Loved ones

Dial *326# ,select 1 and follow prompts to buy Airtime for yourself, friends and loved ones

 

Xpress Cash

Send an Xpress cash Token to be withdrawn at any Ecobank ATM and/or Xpress Point Agent

Dial *326#, select 2 then 1 to generate a token and share with recipient

Cash out at any Ecobank ATM or Xpress Point

Dial *326#, select 2 then 4, enter agent terminal Id and follow prompts

 

Ecobank Pay

Make payments at any of our Merchants like Chipiku, Sana etc when you shop.

• Manually type in the merchant ID displayed on the QR code

Dial *326#, select 3, then account, followed by visa or mastercard, enter terminal Id and follow prompts

 

Bills

Utility Bills (Blantyre Water Board Pre-paid – Instant token generation & Post-paid)

Dial *326#, select 4 then 1 and follow prompts to pay your prepaid/post-paid BWB bill

Government (MRA)

Dial *326#, select 4 then 2 and enter amount, PRN and follow prompts to pay your MRA taxes and duty

Medical (MASM – Online Payment)

Dial *326#, select 4 then 3 and enter reference number, reference type and amount and follow prompts to pay your MASM Subscription

TV (DSTV) – Online and immediate activation

Dial *326# ,select 4 followed by 4 and 1. Select DSTV bouquet, enter bill reference number select the account to debit and follow prompts to pay for your DSTV Subscription

TV (GoTv) – Online and immediate activation

Dial *326# got to 4 then 4 then 2 to select GoTv, Select GoTv bouquet, enter bill reference number select your account to pay from and follow prompts to pay your GoTv Subscription

Prepaid Card & Virtual Card Generation for online shopping

 

Loan

Get Pre-approved salary advance

  • • For salaried customers
  • • Allowable amount is 50% of take-home pay
  • • Monthly facility i.e., payable in full at month end process
 

Transfer Money

Transfer Money to Any Ecobank Account

Dial *326#, select 6 then 4 and follow prompts to send money to any Ecobank Malawi Account

Transfer money via SMS to anyone in Malawi

Dial *326#, select 6 then 1. Select the account number to debit, enter amount, beneficiary phone number with the country code and follow prompts to send money via SMS

Transfer money to other local banks in Malawi

Dial *326#, select 6 then 5 and follow prompts to send money to other local bank accounts in Malawi

Send Money with Rapid Transfers (international & Across Africa)

Dial *326#, select 6 then 3 and follow prompts to send money to any Ecobank Account outside of Malawi via Rapid transfer

 

Account Management

  • • View Balances
  • • View Mini statements
  • • PIN Settings
  • • Add Account

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